We haven’t really been sharing much of the incubation journey so far so here are some pics.
This is during the Community Event whereby Andrew Buay, the VP of Singtel Group CSR gives some pointers about getting corporate engagement for social enterprises. There was a sign interpreter and live captioning. If only all events had such accessibility options, this world will be such a better place wouldn’t it?
That is Janice and Tara working on further refining their value to their customers at the Product Development workshop. Lotsa good tips to further improve the brand name and offering of Irisada to our customers!
Once again, thanks to Singtel for this opportunity and Unframed for the coaching
So in the last post Heidi’s mom gave some tips about getting your kid and yourself, as a parent, ready for kindergarten. And as much as we can plan and preempt, as Murphy would have it, things do not always go as planned. Sh*t happens! As expected, well not really as Heidi’s mom thought she had everything sorted out.
So what happened? Even though kindie was somewhat briefed about Heidi’s hearing condition and how to manage her devices, somehow a curveball got thrown their way and they messed up. Mommy had to rush off one morning for a meeting and Heidi had to choose that morning to throw a tantrum and grandma had to rush off for work. The same day, there was water play and Heidi needed her Aqua+ solution. Mommy briefed one of the teacher how to put it on and had to rush off. On hindsight, the teacher did look bit uncomfortable being tasked with this responsibility but didn’t protest verbally in any way.
That afternoon, one of the teachers called and said the device was blinking orange light. For those who do not know how a cochlear implant works, if the processor blinks green, it means they are working right and connected to the implant. If it blinks orange, it means something is wrong with the connection. Either the left and right side are switched, the battery is low or the connection is damaged. Mommy did a FaceTime with the teacher and still they couldn’t seem to troubleshoot. So she Uber-ed down right away only to find out that the teachers have damaged her processors. They plugged in the coil the wrong way! Both processors!
She called Heidi’s therapist right away and her lovely therapist immediately set up and audiology appointment for her. Lucky for them, there were spare new processors on hand and Heidi’s was under warranty. The alternate scenario would have been pretty distressing: forking out $20k for both processors and potentially of a few days of bad signing and no hearing for Heidi. A slight problem was that they did not have Heidi’s latest CI mapping program on hand and had to use the old program which was not as updated and compatible for her hearing.
Lessons learnt if you are travelling to a new place or starting kindergarten:
- Always have your child’s CI audiology mapping ready in your email so that you can share it with the local audiologist.
- Have a contact of the therapist or audiologist or the agent dealing with the device and reach out to them as early as you can so that they are familiar with your child and are able to help them right away if any problem crops up.
- If there isn’t warranty for the device, make sure insurance covers most scenarios. Find out what the claims process is like to avoid any unnecessary delays.
- With regards to new teachers dealing with the devices, do not assume what seems obvious to you would be to them. Encourage them to ask questions and look out for non-verbal cues of the care-giver. If they do not seem comfortable, address their discomfort right away. Do not take any chances. We do not want our child to ‘lose’ their hearing due to mishandling from caregivers.
With that said, it wasn’t entirely the kindie’s fault. Many local kindies in Singapore are not organised in a way that ensures there are trained personnels to care for kids who need additional attention unlike the ones in Norway. Let’s hope to slowly change the preschool care with every unique child that comes their way. Hopefully, raising more awareness and bringing about a systemic change to the status quo.
Here is a checklist from Understood to prepare for